Plush Puppy

• Your ordered product will be available for pickup on the following day after 3:00 PM at our kiosk at the Westermarkt location. 
• Before your visit, please check our website for deviated opening hours. 
• Orders are reserved for up to 48 hours after placement. For longer reservations, please contact us via the website’s contact page.

• Our shipping schedule includes Mondays, Wednesdays, and Fridays.
•  Our shipping services cover destinations within the Netherlands and Belgium.
• For deliveries within the Netherlands, the expected arrival time is 1 to 2 working days. 
• For deliveries to Belgium, the expected arrival time is 2 to 3 working days.
• Upon receiving your payment, which must include the applicable shipping costs, we will proceed to deliver your order.
• The shipping costs will be automatically calculated and included in your shopping cart.
• Our system operates using weight, package size, and location as criteria. We dispatch orders suitable for letterboxing through PostNL.
• Parcel services are according to rates of PostNL.

• Pink Point Amsterdam offers refunds or exact replacements for eligible returns(*). 
• To initiate a return, kindly contact us via email at returns@pinkpoint.nl within 14 days of receiving the product.
• When sending your return request email, please use “return” as the subject and include the following details in the message body:

1. Your order number
2. Title and description of the product you wish to return
3. Explanation for the return
4. Your name, daytime telephone number, and email address

• Upon receipt of your request, we will respond within 48 hours, providing return instructions to your email address, along with any additional guidance. 
• Ensure that items are sent back in their original packaging or an equivalent substitute. Should you have any inquiries concerning returns, kindly reach out via email at returns@pinkpoint.nl.
• Return shipping costs are at your own expense(**).

• The item must be in its original, unopened packaging, and should not have been used or worn.
• The product must be free from any damage, stains, or signs of wear.
• The return request should be made within the specified return period, typically within 14 days of the product delivery date.
• The return should include the necessary details such as the order number, the title and description of the product being returned, the reason for return, your name, contact information, and any other information requested by our return process.
• Please note that for damaged or incomplete items, return shipping costs may be covered by us. Refer to our return policy for detailed information on how to initiate a return and ensure your items qualify as eligible returns.

At Pink Point, we strive to provide you with the best online shopping experience possible, and we want to ensure that you have all the information you need to make informed purchasing decisions.
Please note that the colors displayed on our Web Shop may not always match the actual product’s colors due to various factors, including:

• Screen Differences:
  Please be aware that the colors you see on your device’s screen can vary depending on its make and model. Factors such as screen brightness, color settings, and screen calibration can all influence how colors appear on your screen.
• Photography and Lighting:
  Our product images are taken under controlled lighting conditions to provide the most accurate representation possible. However, differences in lighting and photography techniques can still affect how colors appear in the images.
• Product Variation:
  The colors of products may also differ between suppliers, as different manufacturing processes and materials can lead to slight variations in color shades.
• Inquiries:
  While we do our best to ensure accurate and consistent color representation in our Web Shop, we appreciate your understanding of these factors that can affect the perception of product colors.

If you have any questions or concerns about a specific product’s color, please don’t hesitate to contact us via info@pinkpoint.nl. We are here to assist you in making the right choice.